FAQ – Frequently Asked Questions

Are your color changing mugs sold in any local stores in Hawaii?  
YES!  Images of Hawaii mugs can be found in over TWENTY stores throughout the Big Island and Oahu.  To see a list of stores that carry my products, please click Here.

How do the magical color changing mugs come alive?
Once the image is printed on the mug, a layer of thermochromic paint is coated over the outside of the mug.  This special paint is black in appearance when at room temperature and turns clear when it reaches a certain temperature.  Have no worries though, this technology is perfectly safe and poses no risk!

Are other sizes or formats available?
Most images can be custom ordered in larger sizes. Please contact Charlene directly to see if the image you would like can be printed in the size you wish, and the cost. We are also working on a screen saver CD.

What color will the mat (border) be on my matted photo?
Mats are individually chosen and custom cut by the artist to maximize the impact of each image. However, we will do our best to honor any special requests.

Will my picture have that copyright in the corner?
No, the copyright watermark is only for the website. Nothing will distract from the beauty of your photo.
The photos on the website may seem to be different than the final product since monitors and screens all interpret color differently.  Rest assured that the photos in your order will be of the highest quality. We guarantee it.

May I license these images as stock photography?
Yes, depending on intended usage. Please contact Charlene Meyers directly for more information.

May I copy and use these pictures on my website?
No. Please respect the copyright of the artist. Charlene Meyers worked hard to bring you these pictures

Do you have a money-back guarantee?
Yes, we guarantee the quality of all of our products. If you are not satisfied with the quality of the photos in your order, we will gladly refund the purchase price upon their safe return. Simply contact us to make the arrangements.

How do I checkout and place my order?
Click the Cart button on the top-menu on any page.

I live outside the U.S. May I order from ImagesOfHawaii.com?
This website is intended for U.S. viewers, but our clientele is world-wide. Please Contact Us directly to place your order and discuss details of your situation, such as additional shipping costs.

Do you accept credit cards?
Yes, we accept all major credit cards through Paypal, (perhaps the largest online payment company on the Internet). They are safe and reliable!

Do I need to create a Paypal account?
No, you no longer need to create a Paypal account to pay through Paypal. You may simply enter your payment information, and decline to create an account.

Is there a fee to pay through Paypal?
No, you will not pay any extra fees to use Paypal. You will be charged only the purchase price of the items you order.

May I use my existing Paypal account to place an order?
Yes, when you checkout, simply log into your Paypal account from the Paypal Shopping Cart Checkout window.

How much does shipping cost?
Shipping is included.

How quickly will I receive my order?
All orders are shipped directly from Hawaii via USPS Priority Mail, which offers 5 to 6 day service across the U.S. from Hawaii. Allowing 2 to 3 days for us to carefully pack your order, you should receive your items within 7 to 10 days. However, delays may occur if an item is temporarily out of stock. If your order is delayed, we will notify you as soon as possible.

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